Privacy Policy

Last updated: 22 January 2026

This Privacy Policy explains how Sterling Law ("we", "us", "our") collects, uses, stores, and protects personal data when you use the website https://settlement.sterling-law.co.uk/ (the "Website").

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

Sterling Law
Address: Temple Chambers, 3–7 Temple Avenue, London, EC4Y 0DT, United Kingdom
Email: info@sterling-law.co.uk

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information you provide directly

• Full name 

• Email address 

• Telephone number 

• Information submitted via contact or enquiry forms 

• Email address provided for newsletters or updates (only with your explicit consent) 

2.2 Automatically collected data

• IP address 

• Browser type and version 

• Device information 

• Pages visited and navigation data 

• Date and time of access 

2.3 Cookies and similar technologies

We use cookies to ensure the proper functioning of the Website and to collect statistical information.

2.4 AI chat interactions

Where an AI-powered chat or assistant is available, chat messages and interaction history may be stored for quality control, service improvement, compliance, and security purposes.

3. How We Collect Data

Personal data may be collected through:

• Website forms (name, email, telephone) 

• Newsletter subscription forms 

• Cookies and similar technologies 

• Analytics tools (current or future) 

• AI chat or automated assistants on the Website 

4. Purposes and Legal Basis for Processing

We process personal data for the following purposes:

Where consent is required, you may withdraw it at any time.

5. Cookies Policy (Summary)

We use the following categories of cookies:

• Strictly necessary cookies – essential for website operation 

• Statistical cookies – help us understand how visitors use the Website 

A cookie management solution may be implemented to allow users to accept or reject non-essential cookies.

6. Third-Party Services

We may use trusted third-party service providers, including:

• CRM systems (e.g. Kommo) for managing communications and subscriptions 

• Email delivery services (e.g. Mailchimp, SendGrid or similar) 

• Analytics tools (e.g. Google Analytics – current or future) 

• AI service providers operating in a restricted or controlled environment 

These providers process data only on our instructions and are subject to appropriate contractual safeguards.

7. International Data Transfers

Some service providers (including AI or cloud-based services) may process data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations 

• Standard contractual clauses 

• Equivalent data protection standards 

8. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Typical retention periods:

• Enquiry and contact data: up to 24 months 

• Newsletter subscription data: until consent is withdrawn 

• Legal and compliance records: as required by law 

Data may be retained longer where required to comply with legal or regulatory obligations.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure servers and encrypted connections 

• Access controls and authentication 

• Limited internal access on a need-to-know basis 

• Regular system monitoring and updates 

10. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access 

• Right to rectification 

• Right to erasure ("right to be forgotten") 

• Right to restrict processing 

• Right to data portability 

• Right to object to processing 

• Right to withdraw consent at any time 

To exercise your rights, please contact us at info@sterling-law.co.uk.

11. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

We encourage you to contact us first so we can address your concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Sterling Law
Email: info@sterling-law.co.uk

This Privacy Policy applies solely to the settlement.sterling-law.co.uk website.